COMMENTS
Roy:
Sorry to hear that you have been having problems with the battery recall. We posted the news release as a courtesy to our readers who may have purchased the Coby DVD player and were not aware of the recall.
AHD Electronics has not sold any of the recalled units that have been affected by the recall.
As a courtesy to you, we have checked with Coby and it appears that the serial number you supplied is not on the recall list. We have no idea why they have not responded to your request for help, and we will attempt to contact them to see for sure that your battery is not affected by the recall.
Here is the serial number you provided: DG240143D702001032
Here is the list of recalled batteries:
Recalled Batteries Serial Number Ranges:
DG240043D503000001-1006
DG240006D503000001-400
DG240039D603000001-3000
DG240111D603000001-2000
DG240143D602000001-3000
DG240106D602000001-2000
DG240106D702000001-2000
DG240183D942000001-100
DG240071DB02000001-1400
DG240115D702000001-2500
Sold at: Discount, electronics, music, toy, office supply stores and distributors of electronic products nationwide. The TF-DVD 1020 units containing the recalled batteries were sold from May 2007 through July 2008.
Our suggestion would be to locate your purchase receipt from the retailer that you purchased the unit from and contact them to see if they can verify that your battery is on the list or not and if so, they may have the replacement for you.
(For security reasons some items were deleted from the original post)
Roy Champeau
Hallo, I called this number 1-866-945-2629 about two months ago and also today, gave infro. about my TF-DVD1020 battery # DG240143D702001032 for a kit to return the damage battery and have not receive a kit as of today 1/2/09. Here is the infro one more time.
I would like to get this taken care of. If I'm not going to receive a kit pleace let me know. So I stop wasting my time.
I have called two times and left messages. I have a TFDVD1020 portable DVD Player DG240039D603000314
and when it was charging it exploded and melted the battery pack into the DVD player. When we tried to take it outside some of it fell on the floor and burnt the rug in my office and then some fell in the laundryroom on the carpet and burnt a spot on it.
Renee, as stated above for Ron with the same problem, we only post the recall information here to help inform consumers about safety issues and electronics. It does seem that you may have a serial # that is on the recall list and if you have no luck with Coby, either on their website or the 800#, you should contact the Consumer Product Safety Commission at the following links and explain your situation.
To report a dangerous product or a product-related injury, call CPSC's hotline at (800) 638-2772 or CPSC's teletypewriter at (800) 638-8270, or visit CPSC's web site at
www.cpsc.gov/talk.html. As a side note, we also have tried calling Coby and sending emails have yet to get a response from them. Be persistent and follow through with phone calls and emails. Also, contact the place of business where you purchased the unit. With any luck they may be able to help out. Be sure to photograph and document the DVD player, battery and other damage that may have occurred especially if you intend to send or return your unit somewhere.
In this case, we will try to contact them again on your behalf.
I just went to use my coby TF-1020 and the battery is split open. Battery # DG240143D702002535. What can I do to get it replaced?
Make sure that you photograph it and call the 800# above for Coby USA to get a replacement. Reports are that they are slow to respond so be diligent. If you filled out a registration card when you purchased the unit you should have received a notice from Coby as to what to do with the recall.